Sr. Field Service Engineer
Company: Orion Talent
Location: Palo Alto
Posted on: October 2, 2024
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Job Description:
Title: Sr. Field Service Engineer
Location: Palo Alto, CA
Shift: Day Shift
Compensation: 80k-100K
Benefits: Comprehensive Corporate Benefits Package (Medical,
Dental, PTO, 401K), Cell phone, laptop, and company car.
Travel: local travel within assigned territory, position may
require frequent overnight travel.
Position Description:
As a Sr. Field Service Engineer, you travel to our customer sites
to ensure our products are calibrated and optimized for high
performance. You will be able to build relationships with our
customers, putting them at ease that you are there to investigate
and solve any technical issues.
--- Responsible for the installation and service of company
products (mammography, digital mammography, bone densitometry, and
mini c-arms) which include electrical, mechanical and software
components.
--- Establish and maintain a high level of customer satisfaction
with company's products, support and service.
--- Complete all remedial service actions, standard system checks,
and required hardware and software upgrades in accordance with
approved policies and procedures.
--- Maintain a good customer service reputation by complying with
all regulatory requirements and all aspects of DQSM.
--- Train customers on the basic operation and use of company
products.
--- Provide feedback to the District Manager concerning product
performance anomalies encountered in the field, and make
recommendations for service improvements.
--- Provide support at conventions, trade shows and customer
trials.
--- Provide pre and post sales support by maintaining close working
relationships with sales and customers to ensure expectations are
met and equipment installations are handled as planned.
--- Manage inventory, keep accurate records, and return unused and
failed parts promptly.
--- Promote service contract offerings and assist the local Service
Sales Specialist in selling service agreements to customers within
your assigned territory.
--- Manage the assigned territory in an organized fashion.
--- Perform PM's on time, provide expeditious on-site response and
minimize equipment downtime.
--- Respond to customer inquiries in written form (with managerial
approval), in person, or via telephone as needed.
--- Escalate customer issues and unresolved product problems to
service management in a comprehensive and timely manner.
Requirements:
--- Associate's Degree or equivalent in electronics, computer
science or related technical discipline is required.
--- 5-10 years experience in a field service position working with
customers to resolve problems related to x-ray, digital imaging or
related medical equipment preferred.
--- Experience designing, installing, or maintaining computer
networks highly desirable.
--- Must be a self-starter, able to travel and work independently
with minimal supervision.
--- Must be capable of multi-tasking, setting priorities, and
scheduling work activities.
--- Ability to resolve problems, think analytically, and
communicate professionally in high-pressure, time-sensitive,
customer environments.
--- Willing to work flexible hours and overtime on short
notice.
--- The position requires the ability to be "on call" after normal
working hours.
--- A high degree of mechanical aptitude.
Keywords: Orion Talent, Napa , Sr. Field Service Engineer, IT / Software / Systems , Palo Alto, California
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