BAC - Customer Service and Operations Support
Company: Sprague Pest Solutions
Location: West Sacramento
Posted on: October 2, 2024
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Job Description:
Description:Do you get excited about great customer service,
solving problems, and unlimited learning? If you also appreciate a
supportive team culture, variety in your work, and making a
positive difference while making a living, then you should join the
Sprague family as a Branch Administrative Coordinator.The Branch
Administrative Coordinator's primary responsibilities are customer
service, compliance, and problem solving. No day is ever the same!
This position supports the greater Northern California market and
is based out of Sacramento.What you'll do:Find ways to wow
customers in every interactionAnticipate problems, offer solutions,
and turn failures into winsField requests, schedule services, and
communicate changes to customers, technicians, and managersMake
sure the office, technicians, managers, and customers are set up
for successKeep scrolling for more details!What you bring to this
role:2+ years customer service experience1+ years working in a call
center or professional office environmentHigh school diploma or
equivalentAttention to detail and high standards of work
qualityHunger for knowledge and professional developmentCompetitive
approach to both individual and team performanceWillingness to take
on new challenges and seek out opportunities to improve business
operationsWhat we do at Sprague:Sprague Pest Solutions is one of
the fastest-growing commercial pest control companies in the West,
headquartered in Tacoma, WA. Working for Sprague means passionately
delivering uncompromising service. We focus on our commitment to
our clients and ourselves; consistency, accountability, respect,
teamwork among co-workers, our clients, and the community; and
environmental responsibility in our approach to pest
prevention.What you'll get working here:Salary: $20-25/hr to start
(depending on experience) plus annual bonus planPride in your work
and the Sprague missionA supportive team environment based on
family valuesUnlimited growth opportunities, with tuition
assistance and leadership trainingCompany-provided
phoneBenefits:Health, Vision, Dental Insurance within 30 days of
hire401K after 1 year, with 100% match up to 3% plus 50% match up
to 6%Paid time off: Personal time available day 1, holiday and
vacation time after 90 daysChild care assistance and college
savings planAll offers of employment are contingent upon a
satisfactory motor vehicle record report that is checked
annually.Sprague Pest Solutions is an Equal Opportunity employer
and promotes diversity through a culture of inclusion and
opportunity. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex,
pregnancy, sexual orientation, gender identity, national origin,
disability, veteran status, or any other characteristics protected
by law. We are a drug and smoke-free environment.In compliance with
federal law, all persons hired will be required to verify identity
and eligibility to work in the United States and to complete the
required employment eligibility verification form upon
hire.Requirements:Education and/or Experience2+ years customer
service experience1+ years working in a call center or professional
office environmentHigh school diploma or equivalentEnvironment and
Physical DemandsConstantly sitting at a desk to operate a computer,
telephone, and other office equipmentConstantly communicating with
internal and external customers by telephone, in-person, and over
emailFrequently walking and/or stooping to access files, equipment,
and suppliesOccasionally lifting up to 50lbsW. B. Sprague Company
Inc. reserves the right to revise or change job duties and
responsibilities as the need arises. This position description does
not constitute a written or implied contract of employment.All
offers of employment are contingent upon a satisfactory motor
vehicle record report that is checked annually.Sprague Pest
Solutions is an Equal Opportunity employer and promotes diversity
through a culture of inclusion and opportunity. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, pregnancy, sexual orientation,
gender identity, national origin, disability, veteran status, or
any other characteristics protected by law. We are a drug and
smoke-free environment.In compliance with federal law, all persons
hired will be required to verify identity and eligibility to work
in the United States and to complete the required employment
eligibility verification form upon hire.Detailed Job
Description:Position Summary The primary function of the Branch
Administrative Coordinator is to provide friendly, knowledgeable,
and prompt support for internal and external customers by quickly
and effectively addressing actual or potential problems and taking
advantage of opportunities to exceed client expectations. The BAC
works closely with managers and technicians to ensure efficient
service levels, accurate documentation, and customer
satisfaction.Essential Duties and ResponsibilitiesAnswer incoming
service requests by multi-line phone, email, or online
portalResearch customers' requests to uncover all potential needs
and concerns, then determine appropriate actionTriage complaints
and service issues with empathy and problem-solving approachLog
complaints, service issues, requests, changes to scheduled service,
ensuring customers, technicians, and managers are informed of
actions required and takenDevelop valuable relationships with
customers, delivering first-class customer service in every
interactionSchedule service calls, providing complete and accurate
information to technicians, managers, and customersAssist managers
and technicians with mapping, routing, and assignment of accounts
and service callsProvide first-tier technical support for customers
and service personnel, escalating to IT support or manager as
neededConduct accounts receivable activities, including outbound
collection calls, processing credit cards and cash payments,
resending invoices, escalating payment issues to managers,
documenting activities and agreementsTrack product and equipment
inventory, manage orders, check-in and organize deliveriesSupport
sales team by tracking leads, pricing details, setting up accounts,
logging contacts and activities, and generating reportsInspect and
quality check technician reports and paperwork, resolve and
escalate issues, and file records accuratelyRun, manage, and
deliver reports according to schedule and audienceMaintain and
organize office and pest management supplies, equipment, and
recordsServe as an alternate point of contact for internal and
external customers when Branch or Account Managers are
unavailableKnowledge, Skills, and AbilitiesAbility to communicate
effectively verbally and in writing with customers, peers, and
managersAbility to navigate conflict, recommend options, and
facilitate solutions that best serve the customer and the company's
objectives and valuesAbility to set priorities and manage time to
accomplish work goals according to quality standards and
deadlinesAbility to adapt quickly and work effectively in a
fast-paced office environmentAbility to perform effectively with
minimal direction, self-direct work, and escalate problems to
manager where appropriateAttention to detail and ability to
recognize and correct errors and inconsistenciesProficiency in
computer software and systems including, but not limited to
Microsoft Office (Word, Excel, Outlook), scheduling and mapping
software, billing systems, and web-based portals; ability to learn
new software quicklyPI353d0b986970-25660-35605923
Keywords: Sprague Pest Solutions, Napa , BAC - Customer Service and Operations Support, Hospitality & Tourism , West Sacramento, California
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